Meaningful ISO Quality Management Certifications

Autor: Prof. Dr.-Ing. Dr.h.c.* Dieter Deublein (Aidewise GmbH) *granted by Amansholov University Öskemen

Meaningful ISO quality management system certifications distinguish companies that are constantly struggling to improve their quality. Everyone in the company is aware of what is meant by quality in their own company.

A certificate is a characteristic that the company works with passion and full commitment in accordance with the standards. There are no rigidities in the corporate structure that prevent innovation. The management leads in a skilful way and uses a management system as an instrument. With the management system, the goal direction and the development speed on the market are adjusted again and again. The aspect "quality = unique selling point" is an essential part of this management system.

Meaningful ISO quality management system audits and possibly subsequent certifications are commissioned by the entrepreneur in his own interest. The design of the audit (duration, participants) takes place in consultation with the entrepreneur. Experience has shown that a longer interval of at least three years without annual surveillance audits by external parties is effective.

Suitable auditors for quality management systems have several years of management experience in medium-sized companies. They are carefully and hard tested by the certification companies. Afterwards they enjoy the full trust of the certification companies and do not have to be monitored by formalistic whitness audits. The auditors decide whether a company is worthy of certification or not. A committee of the certification company cannot decide this without really knowing the company.

During the audit, the auditors determine whether the company as a whole is being managed purposefully and whether the quality aspect plays a role. In special cases, their questions provide the right impetus during the audit, so that the company can get out of a shallow water again. They find trust with the employees and can feel whether the employees in the company let themselves be carried along by the management and how motivated they work to move the company forward to new markets and products. The motivation of the employees is an essential yardstick for a successful audit and the best guarantee that risks in the company are controlled.

The auditors need only a few documents to be convinced and collect their findings in a short time without disturbing the normal work in the company.

The audit report contains valuable impulses for the company. The impulses may go beyond the scope of the Standards.